Job Description

Join the Team Behind One of the Southeast's Leading Home Service Companies

Coolray is seeking energetic, outgoing, and customer-focused Lead Appointment Generators to join our team at the Town Center Costco location. If you enjoy meeting new people, starting conversations, and earning bonuses for your performance, this could be the perfect opportunity for you.

As a Lead Appointment Generator, you'll serve as a Brand Ambassador for Coolray, helping customers learn about our HVAC, plumbing, and electrical services while scheduling free in-home consultations with our expert sales team. No home services experience is required—we provide all the training and support needed to help you succeed.

This role is ideal for individuals who thrive in a customer-facing environment, enjoy building relationships, and are motivated by both hourly pay and performance-based incentives.

Location: Town Center Costco (In-Person Position) Schedule: Wednesday – Sunday

What's In It For Me?

• Competitive hourly pay starting at $18/hour, with higher starting rates based on experience
• Uncapped commission and bonus opportunities
• Generous Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance options for you and your family
• 401(k) Retirement Plan with company match
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Additional benefits including FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection
• Comprehensive training and ongoing professional development
• Career growth opportunities within a growing organization
• Fun, supportive, and team-oriented work environment

Responsibilities

What Will I Do?

• Represent Coolray professionally at retail partner locations and special events
• Engage customers in friendly, informative conversations about their home comfort and service needs
• Educate customers on Coolray's HVAC, plumbing, electrical, and home service offerings
• Generate interest and schedule appointments for in-home consultations
• Qualify customer needs and accurately capture contact information
• Maintain a positive, energetic presence while promoting company services
• Build strong working relationships with retail store leadership and staff
• Meet or exceed appointment-setting and lead generation goals
• Attend required meetings, training sessions, and team events
• Uphold company values while delivering an exceptional customer experience

Qualifications

Do I have What it Takes?

• Previous retail, customer service, sales, hospitality, or promotional experience preferred but not required
• Outgoing, friendly, and confident personality
• Strong communication and interpersonal skills
• Self-motivated with a positive attitude and strong work ethic
• Comfortable initiating conversations with customers
• Ability to work independently and stay engaged throughout the shift
• Reliable transportation
• Ability to use a smartphone, email, and text messaging for scheduling and communication
• Willingness to learn and grow within the home services industry

At Coolray, we believe our people are the key to our success. We provide the training, support, and opportunities needed to help team members grow their careers while making a meaningful impact on our customers every day.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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