Job Description

Scope Services is seeking a responsible, customer‑oriented Call Center Representative to handle appointment scheduling and support customers with their inquiries or concerns. This fully remote role requires excellent communication skills and the ability to work independently.

Responsibilities

• Answer inbound customer calls professionally
• Schedule appointments and update customer accounts
• Provide clear information and handle questions with patience and empathy
• Meet call quality and productivity goals
• Work independently in a quiet home office
• Adapt quickly to changes in systems and procedures

Requirements

• Excellent verbal communication & active listening
• Strong multitasking and problem-solving skills
• Customer-first mindset with patience and empathy
• Reliable, distraction-free home office and high-speed internet
• Responsible, self-directed, and able to work independently
• Must be willing to work evenings and Saturdays
• Previous call center/customer service experience preferred
• High school diploma or equivalent

Benefits

• Fully remote work-from-home position
• Paid training
• Supportive virtual team environment

• Dental insurance
• Health insurance
• Life insurance
• Vision Insurance
• Short- Term Disability
• PTO
• 401(k)

• Eligibility begins after 6 months of continuous employment. Through voluntary deduction and is non-contributory by the employer.

Schedule:

• 40 hours a week
• Will include evening hours and Saturdays

Work Location: Remote

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